FAQ Digital Tools & Services

Q: How do I sign in for the first time?

A: Visit our new website www.eastwis.bank or download the new app in the Apple or Google Play Store. Use your current username. Your temporary password is your postal code + last 4 digits of your Social Security Number (example: 541301234). You’ll then be prompted to create a new password with at least 12 characters.

Q: Can I enroll in Online Banking myself?

A: Yes — for personal accounts, you can enroll directlythrough the East Wis Savings Bank app or at www.eastwis.bank. For business accounts, enrollment must be completed by East Wisconsin Savings Bank staff.

Q: What are the mobile check deposit limits?

A: 

• Per check: $1,500
• Daily: Up to 5 checks or $2,500
• Over a rolling 25 business days: Up to 20 checks or $5,000
• Auto-approved limit: $500

Note: Previously approved higher limits will not carry over. Please contact us to re-establish if desired.

Q: Is Bill Pay free?

A: Yes! There is no longer a charge—even if you pay fewer than two bills per month.

Q: What are the features of Bill Pay?

A:

• Pay from checking or savings accounts
• Personal Accounts: $10,000 per payment limit
• Business Accounts: $20,000 per payment limit
• Funds Verification ensures payments only process if funds are available
• Expedited options (optional fees apply):
  • ACH fee: $3.00
  • Overnight check fee: $25.00

Q: Is Bill Pay available for business users?

A: Yes—but it’s only available via desktop. Mobile Bill Pay is not available for business accounts.

Q: Are there limits for external transfers?

A: Yes.

• Daily limit: $2,000
• Monthly limit: $8,000

Q: How do I set up an external account for transfers?

A: You can set up external accounts through Online or Mobile Banking. We’ll send two small “micro-deposits” to your external account, which you’ll need to verify in order to activate the link.

Q: What is Card Suite and what can I do with it?

A: Card Suite allows you to:

• Freeze your debit card
• Set transaction and spending limits within East Wisconsin Savings Banks transaction limits.
• Manage your card settings securely and in real-time

Q: How can I organize or rename my accounts in Online or Mobile Banking?

A: You can manage your account display using the Self Service – Account Maintenance tool. From there, you can rename accounts to help identify them easily.

To control the order in which accounts appear, we recommend using alphabetical or numerical prefixes—for example, naming an account “1 – Main Checking” or “A – Vacation Fund” will help position it at the top of your account list.

Q: How do I enroll to receive account alerts by text message or email?

A: Login to your Online Banking account (desktop not mobile) and navigate to, Self Service > Account Maintenance > Mobile Banking. Here's how:

• Select your mobile carrier and enter your mobile number.
• Review and accept the Terms & Conditions.
• Enter the activation code you receive via text to complete setup.
• Once confirmed, your number will appear as an option when setting up alerts.

Q: Do I need to enroll in Text Banking to receive alerts via SMS?

A: Yes, enrollment is still required to receive alerts via text message. Once you’ve completed the one-time activation process, you can choose to receive alerts by text, email, or both.

Q: Is Online and Mobile Banking secure?

A: Yes. We use advanced encryption, multifactor authentication, and biometric login options to help keep your accounts protected.

Q: What should I do if I forget my password?

A: Click “Forgot Password” on the login screen and follow the steps to reset it.

Q: What if I lose my phone or suspect fraud?

A: Contact us immediately. You can also disable mobile access via your Online Banking account.

Q: Does Zelle work with EWSB accounts?

A: Yes. Zelle now works with both checking and savings accounts. Existing transfer limits remain the same.

Q: Can I open accounts online?

A: Yes! You can open deposit accounts anytime, anywhere through our website here at www.eastwis.bank.